It all began so innocently. I thought I would try digital phone service from my cable provider. It cost less that my regular phone service, and I’ve had good reports from people who use it. However, at the end of completing the order (including taking my phone number with me) and setting an install date for last Friday, I learned that the cable company’s digital phone service wouldn’t work with my alarm system. So I cancelled the order. I was assured that the cancellation was handled.
Fast forward a little over a week. I’m driving home from church, and Daughter #1 calls me on my cell. “Mom, did you cancel your land line?” I answer, “No. Why?” She says, “Because I tried to call you and I got a message that says it isn’t a working number.”
I knew immediately. The cancellation didn’t happen, and since I didn’t have the digital modem for the phone service, the number wouldn’t work. I called the phone company. Only repair service is open on Sunday, and since I no longer showed as a client of theirs, they couldn’t help.
Monday morning, I call the phone company. I get the order made and am told they can get my service up with my old number by the 11th. The 11th?!? I’m getting ready to leave for Atlanta for the booksellers convention. I can’t leave this unsettled. (My mom does have her phone but still…) So I’m told that if I call the cable company and get them to release the phone number, it’s possible it could be ported back to me as early as tomorrow. So I call the cable company. Twenty minutes on hold, go through the explanation, and I’m told I have to talk to the local office rather than the corporate office. (I dialed the local number.) Sigh. I call the local number, press 0 to get directly to the operator, go through the explanation again, get transferred again. Fortunately, I get the same woman I originally talked to back over a week ago. She is horrified that the cancellation didn’t go through. Promises to call me back on my cell phone once she talks to her supervisors.
Afternoon, the call comes (after Daughter #2 and her three young ones have been here following swim lessons). The cable company doesn’t have control of my original phone number anymore. That part of the cancellation went through and the number is now in the possession of the third party company that handles the transfers when a phone number changes providers. So neither my phone company nor my cable company can get back the number I’ve had for over 11 years. Moreover, because that number now belongs to the third party company instead of my phone company, people who had my number won’t ever get a message that my number has changed. It just says it doesn’t work.
I call back the phone company. I’m told it is possible that they can get the number back from the third party folks and have the phone active again by the 11th. But it will be up faster if I go with a new number. Possibly I could have service again today. Okay, I decide, let’s do that. So the order is placed and ready to go, and I chance to mention that my mother has a line in the home. Oh, guess what? If there is a second line, it will take a technician rather than just flipping a switch. Which means he has to be scheduled. First available appointment is Friday. Fortunately no one has to be at home for that.
I’ve begun sending the emails with my new phone number out to everyone I wish to know it. But what about the 250 business cards I just received last week? Grr. My blood pressure is definitely up. Lord, give me patience! Oh, right. That’s what I’m learning as I go through this. At least I can honestly say that I didn’t lose my temper, didn’t yell at anyone, or forget to say thank you.
But did I mention I got NO writing done today? Argh!